At PranLok, operated by PranLok, Duplex No. 1, Sai Siddha Homes, In Front of Holy Cross School, Bairagarh Chichli, Kolar Road, Kolar, Bhopal – 462042, Madhya Pradesh, India (“PranLok,” “we,” “us,” or “our”), we are committed to protecting your privacy and safeguarding your personal information.

1. Information We Collect

1.1 Information You Provide Directly

• Account registration: phone number, name, email, and photo.
• Profile details: birth date, birth time, birth place, gender — used to calculate your Tattva kundali and wellness guidance.
• Healer profile: qualifications, experience, certifications, and bank/UPI details for payout processing.
• Communications: messages and consultation history between seekers and healers.

1.2 Information Collected Automatically

• Device & app data: device model, OS version, push notification tokens.
• Usage data: consultation duration, billing records, and active sessions.

2. How We Use Your Information

• To authenticate and manage your account securely.
• To connect seekers with qualified healers.
• To process payments and maintain accurate billing records.
• To deliver relevant push notifications and session reminders.

3. Data Protection & Retention

We use industry-standard encryption for data in transit and at rest. Sensitive tokens and secrets are stored in encrypted form. You can request deletion of your data at any time through our account deletion page.