Welcome to PranLok, a spiritual and wellness platform operated by PranLok, Duplex No. 1, Sai Siddha Homes, In Front of Holy Cross School, Bairagarh Chichli, Kolar Road, Kolar, Bhopal – 462042, Madhya Pradesh, India (“PranLok,” “we,” “us,” or “our”). By downloading, installing, or using the PranLok seeker app, healer app, or our website, you agree to be bound by these Terms & Conditions (“Terms”). If you do not agree, do not use the platform.

1. Eligibility

You must be at least 18 years old to create an account and use our services. If you are under 18, you may only use the platform with the consent and supervision of a parent or legal guardian, who assumes full responsibility for your use.

2. Account Registration & Responsibility

You may register using your Indian mobile phone number and a one-time password (OTP), or via a supported social login provider. Registration requires you to affirmatively check a consent checkbox confirming that you have read and agree to these Terms & Conditions, our Privacy Policy, and our Refund & Cancellation Policy (including its no-refund provisions).

3. Two Roles — Seekers & Healers

PranLok operates two distinct apps: a Seeker App for individuals seeking spiritual/wellness guidance, and a Healer App for practitioners offering consultations. The same phone number may be registered as both a seeker and a healer account.

4. Healer Services & Disclaimer

Healers on PranLok are independent practitioners, not employees or agents of PranLok. PranLok acts solely as a technology intermediary connecting seekers with healers. Spiritual guidance, astrology readings, kundali analyses, and wellness consultations provided by healers are for personal enrichment and informational purposes only.

5. Account Deletion & Data Retention

You may request deletion of your account at any time via the Account Deletion page or in-app settings. Deletion requests are reviewed by our admin team. Once approved, your account enters a 90-day grace period during which you may restore it by logging in with OTP. After 90 days, all personal data is permanently anonymised or removed.